Support for your Pelican case or flashlight

The PELICAN™ Unconditional Lifetime Guarantee of Excellence

If for any reason you are not satisfied with the quality or performance of the PELICAN™ product you have purchased, PELICAN PRODUCTS, INC. will gladly replace the product or refund your money (at your option) within thirty days after the purchase through the original dealer/retailer. PELICAN PRODUCTS, INC. will continue to guarantee the product directly, for a lifetime, against breakage or defects in workmanship.

• Lifetime guarantee does not cover the lamp or batteries in lights, nor the contents of cases.
• The "O" rings must be kept greased and replaced if damaged, as per product instructions. Replace "O" rings annually or when damaged.

Any liability, either express or implied is limited to replacement of the PELICAN™ product only. This guarantee is void only if the PELICAN™ product has been abused beyond normal and sensible wear and tear. The above guarantee does not cover sharkbite, bear attack, or children under five.

For Pelican product enquiries, contact Maxwell’s office in Eastern time office hours, Monday to Friday 8.45am to 5.00pm on 1300 882 517 or e-mail us on support@maxwell.com.au. We will try to respond to your e-mail questions within 24 hours, Sunday to Thursday and on the next working day Friday and Saturday.

To return your Pelican product please send it to us via either:

• Mail
  Maxwell International Australia Pty Limited
  PO Box 226
  Sydney Markets NSW 2129
• Courier
  Maxwell International Australia Pty Limited
  Unit 6, 11-21 Underwood Road
  Homebush NSW 2140

We recommend you employ a courier company with online Track & Trace. And as always, we remind senders to insure their goods for transit in both directions to protect your valuable lens from damage, loss or theft while in transit to or from Maxwell’s office.

Always include on the outside of the parcel, as well as inside, details of your name and address, the item you are sending (with serial number where applicable ) and a contact home and mobile number if we need to refer to you further after receipt.