Support for your Lowepro product

In the unlikely event of a defect occurring with your Lowepro bag, case or backpack, Lowepro offers a limited lifetime warranty for their bags in the country of purchase. In the case of zippers a number of factors can cause failure, many of which are not materials or workmanship. We need to evaluate the failure mode to know why and how the zipper failed. Except where failure is discovered on delivery or immediately at the time of purchase, we will determine if a failed zipper is a warranty repair/replacement or otherwise.

Contact Maxwell’s office in Eastern time office hours, Monday to Friday 9.00am to 5.00pm on 1300 882 517 or email us. We will try to respond to your email questions within 24 hours, Sunday to Thursday and on the next working day Friday and Saturday.

Similarly if you need replacement protective inserts or spare waterproof zipper lubricants for your Lowepro DryZone ™ bag, you can obtain them from our Sydney office, by contacting us, as above.

For repairs to your Lowepro bag, whether under or outside the warranty, please send it to us via either:

• Mail
  Maxwell International Australia Pty Limited
  PO Box 226
  Sydney Markets NSW 2129
• Courier
  Maxwell International Australia Pty Limited
  Unit 12, 11-21 Underwood Road
  Homebush NSW 2140

We may nominate a courier, or we recommend you employ a courier company with online Track & Trace. And as always, we remind senders to insure their goods for transit in both directions to protect your valuable lens or other photo/digital accessory from damage, loss or theft while in transit to or from Maxwell's office.

Always include on the outside of the parcel, as well as inside, details of your name and address, the item you are sending (with serial number where applicable) and a contact home and mobile number if we need to refer to you further after receipt.

For full details of warranty terms for our various brands, please read our document outlining your rights under the Australian Consumer Law for goods purchased within Australia for goods imported by Maxwell.